IN STORE & ON SITE DEVELOPMENT WORKSHOPS
Bart will come to you to dive deep into the art of sales and luxury service. Your Sales Professionals will participate in impactful role-playing scenarios that lead to immediate skill enhancement and confidence building, and foster skills through collaborative exercises and real-time feedback.
We offer workshops designed to ignite your team's potenital and improve your business across 5 essential areas, focused on delivering exceptional customer experiences, increasing turnover, retaining margin and building repeat business.
An Immersive Learning Experience.
The Sales Experience
This workshop guides your team through the process of delivering an exceptional, memorable and connected sales experience, covered from the moment your customer walks in the door to the moment they walk out, purchase in hand.
1/2 day workshop
1 day workshop
3 day workshop
Clienteling & CRM Systems
Deep dive into Clienteling and CRM. This workshop works separately with Sales Professionals and Business Leaders to develop the best multi-prong approach for connecting with clients, building a strong customer base and ensuring repeat business.
1/2 day workshop
1 day workshop
2 day workshop
Luxury Elevation
Today's customers expect more. Guided by extensive luxury experience, Bart shares how to adapt luxury industry practises into practical solutions to elevate your team, enhance your customer experience, your physical space and your overall business.
1/2 day workshop
1 day workshop
2 day workshop
HR & Staffing Solutions
Hiring good staff can feel like finding a needle a haystack. Bart will show you how to identify suitable candidates, unlock the hidden potential in your current employees, tactfully move someone on without damaging your reputation and share the best strategies to ensure a happy, healthy, engaged team.
1/2 day workshop
1 day workshop
Diamonds & Jewellery
Unlock the sparkle in your team as Bart shares extensive knowledge collected over 20 years in the wholesale and retail diamond and jewellery industries. This workshop can be catered to skill levels from beginner to advanced and will cover both technical specifications, and the unique and highly personalised aspects of diamond and jewellery sales.
1/2 day workshop
1 day workshop
Bespoke Consulting
Bart goes beyond the books to provide holistic diagnostic of your unique sales environment, providing an objective, in-depth analysis from your customer’s perspective. From store layout to product offering and everything in between, Bart provides a comprehensive assessment and roadmap to get you from where you are, to where you want to be.
Customisable workshop
